At Stevensons, we understand that due to circumstances clients may run late for appointments, however due to time allocated in the salon, if you are running more than fifteen minutes late we will kindly ask you to reschedule your appointment. 

50% deposits will be taken during busy periods in the salon and for appointments requiring additional time. 

New Colour Clients will be required to attend a consultation prior to booking a colour service in the salon. The cost of a consultation is £26, at this appointment your hair will be analysed and tested to ensure colour services are appropriate for you hair, we will also talk through your preferences and time frame for achieving the look you are desiring. A colour service will only be booked after your consultation. A 50% deposit will also be required. 

Cancelation Policy: A minimum of 48 hours notice is required to cancel, change or amend an existing booking, this must be on working days and will not include days the salon is closed. Appointments cancelled, changed or amended with less than 48 hours notice will incur a 50% charge of the original booking. If a No show occurs (you do not turn up to your booking without notifying us prior) you will incur a 100% charge of the original booking. For any late cancelations we will also require you to pay a 50% deposit for your next salon appointment. Thank you for your understanding.